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On this episode, we’re joined by Caitlin Keohane, Senior Vice President, Global Customer Advocacy at Zendesk, and Jared Loman, Vice President of Customer Experience at Kajabi (https://kajabi.com/). We explore the exciting potential for leveraging AI in the world of customer service and experience.
Jared Loman, Vice President of Customer Experience at Kajabi
https://www.linkedin.com/in/jaredloman/
Caitlin Keohane, Senior Vice President, Global Customer Advocacy at Zendesk
https://www.linkedin.com/in/caitkeohane/
We discuss:
– The key ways customer service organizations can leverage AI.
– How support agents’ roles will evolve with AI.
– The importance of providing agents with the right information at the right time.
– How AI can enhance the customer service experience and the lives of support agents.
– The important balance between personalized experiences and protecting customer data.
– How AI can potentially help provide a more secure and private environment for customer interactions.
– Why cost savings will follow naturally from adding value to the customer experience.
– Why usability should be a key consideration when implementing a chatbot or other AI function.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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