Zoho: Developing AI Model With Customer Value | St…

On this edition of Startup Central, Sumita Kareer caught up with Praval Singh, VP, Marketing and Customer Experience, Zoho. The company is developing its own proprietary large language model (LLM). He talks about the company integrating with generative AI tech that customers can get value from. He also talked about leveraging AI to augment productivity and innovation. The company is also focused on talent retention and not laying off employees. He adds that adopting technology without essential due diligence can cause damage and disruption. Listen in to a slice of this conversation about the company pioneering the use of AI, expanding their regional presence and more.
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